Shipping Policy
Shipping Policy — Bevellea
Important: By placing an order on Bevellea.com, you confirm that you have read, understood, and agreed to this shipping policy. Failure to read it does not constitute grounds for a refund, cancellation, or dispute.
Important Information
Due to varying order volumes and the nature of our international supply chain, some orders may be processed in stages.
Specifically:
- Orders are registered, secured, and prioritized in our system
- Logistical processing may begin quickly or be slightly delayed depending on volume
- The tracking number may be generated before the first physical pickup
It is therefore normal for no tracking activity to appear immediately after the order is placed.
Notice — High-Demand Items
Some items may experience high demand.
In such cases, a preparation time longer than standard estimates may apply to ensure product quality and availability.
This means:
- Shipping may occur during the next available logistics cycle
- Progressive processing of orders according to their validation order
These adjustments remain temporary and ensure reliable shipping.
International Delivery
Bevellea ships worldwide, with the exception of certain areas that may have restrictions.
To check if we deliver to your address, contact us at support@bevellea.com.
Processing Times (Preparation)
Orders are processed Monday to Friday (business days), excluding public holidays.
- Normally: 2 to 5 business days after payment confirmation
- During peak periods: up to 7 business days
Once preparation has begun, standard shipping and delivery times apply.
Delivery Times (After Shipment)
Estimates from the shipping date (business days):
- France: 8–12 business days
- Europe (EU & UK): 8–12 business days
- Middle East: 8–12 business days
- United States & Canada: 8–12 business days
- Australia & Oceania: 8–12 business days
- Latin America: 9–26 business days
- Other countries: 8–30 business days
Important Note
The indicated times are estimates and are not guaranteed.
Delays beyond our control may occur (carrier, customs, weather conditions, peak periods, etc.).
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
- Tracking may take 24 to 72 hours to update
- In some cases, initial updates may take longer
Possible statuses at the beginning:
- “Label created”
- “Information received”
- “Awaiting pickup”
- “Not found”
These statuses are normal and temporary.
Customs Fees
International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer.
In case of refusal, no refund is guaranteed. A solution may be offered at Bevellea's discretion.
Address Change
Bevellea cannot be held responsible for incorrect or incomplete addresses.
Contact us promptly for any changes. No guarantee can be given once the order has been processed.
Undeliverable Package
If a package is returned or undeliverable (incorrect address, absence, etc.), a solution may be offered (reshipment or store credit).
Fees may be charged to the customer.
Package Marked “Delivered”
A package marked as delivered by the carrier is considered delivered.
In case of a problem:
- Check your immediate surroundings
- Contact the carrier
- Then contact our support
Bevellea cannot be held responsible after delivery confirmation.
Package Lost in Transit
A package is considered lost if:
- No tracking movement for 20 consecutive days after the estimated time
- And no confirmed delivery
In this case, contact us. A solution may be offered at our discretion.
Customer Service
Email: support@bevellea.com
Hours: Monday–Friday | 9:00 AM – 8:00 PM