Returns and Refunds Policy

Acceptance of This Policy

By placing an order on Bevellea.com, the customer acknowledges the returns and refunds conditions made available at the time of purchase.

Failure to consult or read this policy does not automatically qualify a customer for a return or refund.

Returns

If you are not completely satisfied with your purchase, you may submit a standard return request within 90 days of receiving your order, provided the product meets our standard return eligibility conditions.

Important: All return requests must be approved by our customer support team before any item is sent back. Please contact us at support@bevellea.com so our team can assist you and determine the most appropriate solution.

Any return made without prior authorization may be refused or returned to the sender without a refund.

Submitting a return request does not automatically guarantee refund approval.

For products advertised with a 30-Day, 60-Day, or 90-Day Money-Back Guarantee, the specific guarantee period displayed on the product page at the time of purchase applies to that program.

Refund Eligibility & BOGO Bundle Terms

We offer refunds under the following circumstances:

Unopened Products

Products that are unopened, unused, and in their original condition may be returned for a refund, subject to approval and our standard return conditions.

Buy One, Get One (BOGO) & Promotional Bundle Returns

Products purchased under a Buy 1, Get 1 Free (BOGO) or promotional offer are eligible for return under our standard policy or applicable guarantees only if all items included in the promotional bundle are returned together. If a customer chooses to return only part of a BOGO or promotional bundle (retaining one of the items), the retained item will revert to its full non-promotional retail price, and the refund issued for the returned item will be adjusted or offset accordingly.

Product-Specific Money-Back Guarantee — 30, 60, or 90 Days

Certain Bevellea products feature an additional money-back guarantee option, as indicated on their respective product pages.

Depending on the product, the advertised guarantee period may be:

• 30-Day Money-Back Guarantee
• 60-Day Money-Back Guarantee
• 90-Day Money-Back Guarantee

The applicable timeframe is determined by the guarantee period advertised on the individual product page at the time of purchase.

Customers who are dissatisfied with an eligible product may contact our customer support team within the applicable period, calculated from the date of delivery, to request assistance.

Each request is reviewed individually. Depending on the circumstances, Bevellea may, at its sole discretion, approve a return, refund, exchange, store credit, or another appropriate resolution.

Refunds are not automatically guaranteed solely because a customer is dissatisfied with the product.

If a physical return is required, the customer must send the product to the authorized return address provided by our support team. Return shipping costs are the customer's responsibility.

Approved voluntary returns may be subject to a 15% restocking fee, deducted from the eligible refund amount.

Products must not be excessively used, intentionally damaged, modified, or misused.

All requests are subject to verification and approval by our support team.

The advertised guarantee period applies only to the specific eligible product. It does not extend or modify the guarantee periods offered on other products.

Non-Refundable Items

For hygiene and safety reasons, we are generally unable to offer standard refunds for opened or used cosmetic products. Since our products are intended for personal use, they cannot be resold once opened.

Exceptions may be considered under our 30-Day, 60-Day, or 90-Day Money-Back Guarantee programs at Bevellea's discretion.

Eligibility Conditions

For standard returns, returned items must:

• Be new, unused, and unopened.
• Be in their original condition.
• Include all original packaging and accessories.

Bevellea reserves the right to refuse any voluntary return that does not meet the applicable conditions.

Return Shipping Costs

• Return shipping costs and arrangements are the sole responsibility of the customer (prepaid return labels are not provided).
• Original shipping fees are non-refundable.
• International returns may require longer processing times.
• Approved voluntary refunds may be subject to a 15% restocking fee.

To avoid unnecessary delays or fees, Bevellea may, at its discretion, offer an alternative solution, such as an exchange, store credit, or partial refund.

Any alternative solution remains at the discretion of Bevellea and is subject to customer acceptance.

Return Timeframe

Once a return request has been approved:

• The item must be shipped within 14 days of receiving return instructions.
• Any voluntary return sent outside the approved timeframe may be refused.

For product-specific money-back guarantee requests, customers must initiate their request within the 30-day, 60-day, or 90-day period applicable to their purchased product.

Refunds

When a return is approved and received in accordance with our conditions:

• Refund eligibility and the applicable amount are determined following inspection.
• Approved refunds are processed within 7 business days after inspection.
• Any applicable restocking fee is deducted from the approved refund amount.
• Refunds are issued to the original payment method.
• Bank processing times may vary depending on the customer's financial institution.

In some cases, in order to provide a faster resolution, a partial refund or store credit may be offered without requiring a physical return.

Such exceptions are offered at Bevellea's discretion.

Damaged, Defective, Tampered, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and include clear photo or video evidence.

Important — Outer Packaging & Transit Handling:

Outer shipping mailers, bags, or boxes may occasionally show wear, scuffs, or minor opening during international transport, carrier sorting, or official customs security inspections. Minor outer package wear or opening that does not impact the integrity of the sealed inner product does not constitute a damaged or defective item.

To process claims for physical transit damage or opened shipments, customers must provide clear photographic proof within 48 hours, including:

• Clear photos of the outer shipping packaging displaying the visible shipping label.
• Photos of the condition of the inner product packaging.
• Photos clearly showing the reported physical defect or damage.

Unsubstantiated claims reported outside this 48-hour window or submitted without visual evidence will be processed under standard voluntary return guidelines.

Packages Marked as “Delivered”

If tracking shows that your package has been delivered but you have not received it, we recommend that you:

• Check with your local carrier or neighbors.
• Check your mailbox, front door, porch, parcel locker, reception desk, mailroom, building management, or any other location where the carrier may have left the package.
• Wait 1 to 2 business days, as some carriers may finalize delivery after the first delivery scan.
• Contact your local carrier to open a claim using your tracking number.
• Once you receive a response from the carrier, contact support@bevellea.com so we can assist you.

Important: A package marked as “delivered” by the carrier to the address provided at checkout is considered delivered. Bevellea cannot be held responsible for loss or theft after delivery has been confirmed by the carrier.

Tracking information showing successful delivery will be considered evidence that the order was delivered.

Bevellea cannot issue a refund or replacement solely because a customer is unable to locate a package after the shipping carrier has confirmed successful delivery.

If you believe that the carrier delivered your package to the wrong address or location, please contact the carrier and request a missing or misdelivered package investigation.

If the carrier provides written confirmation that the package was lost, misdelivered, or delivered to an incorrect address, contact us at support@bevellea.com and provide the documentation so our team can review the situation.

Disputes, Chargebacks & Payment Fraud Protection

Before initiating any dispute or bank chargeback with your bank or payment provider, we require customers to first contact support@bevellea.com to allow our support team an opportunity to resolve the issue.

By placing an order, you agree that initiating an unauthorized bank chargeback while retaining the physical merchandise, or while a return/refund request is pending under review, constitutes a breach of contract and financial fraud. Bevellea reserves the right to submit these Terms, proof of delivery logs, product fulfillment details, and customer email correspondence directly to credit card processors and issuing banks to contest and defeat unauthorized chargebacks.

Return Refusal

Bevellea reserves the right to refuse voluntary returns that:

• Are used, opened, damaged, or modified outside the conditions of an approved return program.
• Are incomplete or missing original packaging.
• Show excessive wear.
• Have not been authorized by our support team.
• Appear fraudulent or abusive.

Policy Updates

Bevellea reserves the right to modify or update this policy at any time. The version in effect at the time of purchase shall apply.

Customer Support

Email: support@bevellea.com
Response Time: within 12 business hours
Hours: Monday to Friday | 9:00 AM – 5:00 PM EST