Shipping Policy

Do you ship to the United States, Europe, and internationally?

Yes, Bevellea ships to the United States, Canada, France, Europe, and many countries internationally, except for certain areas that may be subject to delivery restrictions.

To check whether we deliver to your address, please contact us at support@bevellea.com.

What are your shipping methods, costs, and delivery times?

Order Processing Time

Orders are processed Monday to Friday, business days only, excluding public holidays.

Orders are prepared and shipped within 2 to 5 business days after payment confirmation.

Note: The timeframes below are estimates and are not guaranteed. Delays may occur due to the carrier, customs, weather, peak periods, flights, or other circumstances beyond our control.

Delivery Times After Shipment

Estimated from the shipping date, in business days:

• United States and Canada: 8 to 12 business days
• France: 8 to 12 business days
• Europe, European Union, and United Kingdom: 8 to 12 business days
• Middle East: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Israel, Oman, Bahrain: 8 to 12 business days
• Australia, New Zealand, and Oceania: 8 to 12 business days
• Latin America: 9 to 26 business days
• Other countries: 8 to 30 business days

Please note that processing and delivery times are calculated in business days, excluding weekends and public holidays. Delays caused by carriers or customs do not qualify for a refund, unless the package is officially declared lost according to the conditions stated below.

Where can I find my tracking number?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

It is normal for tracking information to take between 24 and 72 hours to update after shipment. Initial updates may take longer depending on the carrier.

Status updates such as “Label Created”, “Pending Processing”, “Information Received”, or “Not Found” may appear at the beginning. This is normal.

Are there customs fees?

International orders may occasionally be subject to customs duties or import taxes upon arrival in the destination country.

These fees, when applicable, are the responsibility of the customer.

If customs fees are refused or delivery is refused, the package may be returned or abandoned by the carrier. In this case, no refund is guaranteed, and a solution, such as store credit or reshipment, may be offered at the sole discretion of Bevellea.

Can I change my shipping address?

Bevellea cannot be held responsible if an incorrect, incomplete, or undeliverable address is entered at checkout.

Please carefully verify your information before completing your order. If a change is needed, contact us as soon as possible at support@bevellea.com. We will do our best to assist you, but we cannot guarantee that a change will be possible once the order has been processed or shipped.

Incorrect address or undeliverable package: If a package is returned, redirected, held, or cannot be delivered due to an incorrect or incomplete address, missing tracking details, or inability to receive the package, Bevellea may, at its discretion, offer a solution such as reshipment or store credit. Return or reshipment fees may be charged to the customer.

Package marked as “Delivered” / Theft / Non-receipt

If tracking shows that your order has been delivered but you cannot find your package:

• Check around your home, including your mailbox, entrance, front desk, building concierge, property manager, and with your neighbors.
• Wait 1 to 2 business days, as some carriers may finalize delivery after the first delivery scan.
• Contact your local carrier to open a claim using your tracking number.
• Once you receive a response from the carrier, contact support@bevellea.com so we can assist you.

Important: A package marked as “delivered” by the carrier to the address provided at checkout is considered delivered. Bevellea cannot be held responsible for loss or theft after delivery has been confirmed by the carrier.

Package lost in transit

A package is considered lost in transit when:

• The tracking has not been updated for 20 consecutive days after the estimated delivery period.
• No delivery has been confirmed by the carrier.

In this case, please contact support@bevellea.com. After verification, we may, at our discretion, offer a replacement or an alternative solution, such as store credit, return, or another appropriate resolution.

Note: Delays caused by carriers, customs, or peak periods are not considered a loss as long as the tracking continues to update.

Customer Support

Email: support@bevellea.com
Hours: Monday to Friday | 9:00 AM – 8:00 PM